SHIPPING TIMES DELAYED

Due to Covid-19 we're unfortunately experiencing longer than usual delivery times. Please bare with us, we're working hard to get your order to you as fast as we can. We're looking at anywhere from 1 week to 6 weeks delivery time. We know, it sucks, it's out of our control. In the mean time, we post funny memes every day you can check out to pass time @therezlife on IG and @therezlifestyle on FB!

Due to high demand, our customer service team will get back to you within at least 48 hours between Monday to Friday from 9am to 4pm ET.  Thanks for understanding!

IMPORTANT: 

Please let us know if there's any flaws or washing problems with the garments within 4 weeks of receiving your product. Within this time frame we can investigate and look into a potential replacement. 

Contact: justrealdeadly@gmail.com and always send photo proof of garments

CARE INSTRUCTIONS:

Please follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

T-shirts

    

Machine wash: warm (max 40C or 105F); Non-chlorine: bleach as needed; Tumble dry: low, heat; Iron, steam or dry: medium heat; hang dry works best. Do not dryclean. 

Crewneck sweaters and hoodies

    

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Non-chlorine bleach, only when necessary. No fabric softeners; Tumble dry: low heat; Iron, steam or dry: low heat; hang dry works best. Do not dryclean

Please note: we will never ask for your birthday or credit card info in any follow up emails. Please be aware of any scammy emails about obtaining this information from you from scammy looking websites/emails. 

Shipping times:

• Huge delays because of the coronavirus (anywhere from 1-6 weeks)

Shipping cost:

• We ship to Canada and US (charged in CAD)
• There are several shipping options, choose what's best for you
• Depending on items, shipping may be less

Tracking:

• Once orders are shipped out, you will get an email update with tracking number (sometimes using an app)

Receiving products

• Just a heads up, if you order more than one item, please know that items can be shipped altogether or one at a time

If you have any questions, write to us on FB or email: justrealdeadly@gmail.com and Auntie will help you.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards & PayPal. 
• We charge in CAD (Canadian dollars)

Cousin, please read item descriptions carefully and note sizes of products. Also, know that screen monitors are calibrated differently and colors, while may be close, may not be 100% accurate. 

Returns

• Sale items cannot be returned or exchanged

• Returns are accepted within 14 days of receiving your product, please send us an email with any concerns

• Altered or washed garments are not returnable. Returns must be authorized by The Rez Life and picture proof of garments are always required

• You will be responsible for paying your own shipping costs for returning your item (please provide proof of shipment being returned e.g. email us a photo of item being returned with tracking number - we don't guarantee we will receive your returned item). Shipping costs are non-refundable

• Please DO NOT return your item to any other addresses of The Rez Life, as the published addresses online and the shipping address on the package you received ARE NOT our returns address - please only return to the address we provide

• Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping

Exchanges

• We do not do exchanges. 

Cancellations

• You will only be allowed to cancel or change an order within 24 hours of your order. All requests will be denied after 24 hours because orders will already be in production. 

Refunds

• In case the item(s) are damaged/flawed upon delivery please send an email with photos and we can send a replacement or refund (allow up to 10 business days for refunds)

• On approved returns and confirmation of item being returned with tracking including (photo proof) we will send a refund (allow up to 10 business days)

If you have any questions, write to us on FB or email: justrealdeadly@gmail.com and Auntie will help you.

Some orders may be subject to duties. You can select Standard DDP if this option is available to prepay for any possible duty charges.

International taxes might be applied depending on your country's taxes policy.

You will responsible for any duties/taxes charged on purchased items. 

For further information check the Canada Border Service Agency.

CHECK SIZE CHART

All shirts are unisex unless specified otherwise and run true to size please read size chart carefully. 

Make your request here and we will be in touch with you!

Tapwe! 100% Indigenous owned and operated.

Slide into the DMs. 

We are open to collaborating with artists, organizations, reserves, you name it. Write to us and let's figure out if it makes sense to work together!

Send your inquiries here!

Your order grew legs and ran away (sorry).

Don't worry, the rest of your items are still making its way to you!

We dispatch items separately according to stock supply and so items may be dispatched at different times of the day and we do it right away so you can enjoy your orders as soon as possible!

If you have any concerns, auntie is always here to help out. 

You can email us at justrealdeadly@gmail.com or inbox us on Facebook/Instagram (@theRezLife / @theRezLifeStyle)